Our Refund Policy
<Refund Policy
Refund & Cancellation Terms
Our approach to fees, cancellations and refunds for FinShark services.
this refund policy explains how finshark handles fees, cancellations and refunds for its financial and business advisory services. it applies alongside the terms of your engagement letter, which take precedence where there is any difference.
Nature of Our Services
finshark provides professional advisory and compliance services. because work typically begins promptly and involves professional time, fees are generally non-refundable once work has commenced, except as described below.
Consultation Fees
fees paid for a scheduled consultation are non-refundable once the consultation has taken place. if you need to reschedule, let us know at least 24 hours in advance and we will move your slot at no extra charge.
Engagement Advances
where an advance or retainer is paid for an engagement, the portion corresponding to work already performed is non-refundable. any unused balance, after accounting for time and costs incurred, will be refunded.
Cancellations
you may cancel an engagement by written notice. you remain responsible for fees and out-of-pocket costs incurred up to the date of cancellation.
How to Request a Refund
to request a refund, email office@finshark.in with your name, engagement details and the reason for your request. we will review and respond within a reasonable time.
Processing
approved refunds are processed to the original payment method within a reasonable period, subject to your bank's or payment provider's timelines.
Contact Us
for any questions about this policy, email us at office@finshark.in.
Understanding Our Refund Terms
We want our fee and refund terms to be clear and simple. The sections above set out the full policy. Here is a plain summary of the key points.
Key Points in Plain Language
If you attend a consultation, the fee is not refunded because our time was set aside for you. If you need to reschedule, tell us at least 24 hours in advance and we will move your slot at no cost.
If you pay an advance for a longer engagement and choose to stop, we refund the unused part. The portion for work already done is not refunded. This is fair to both sides.
If you cancel an engagement, let us know in writing. You are responsible for fees and costs up to that date. We then close the engagement and return any remaining balance.
Questions About Your Fees
If you have any question about your fees or want to ask about a refund, email us at office@finshark.in. We reply promptly and treat all requests with care.